What if I already have a hosting?
If you already have a host, that is great! We can still set up a WordPress blog for you if the host has the right environment. Installation and setup of WordPress on a host you already have will be $100 US Dollars.
Do you offer 24/7 technical support?
We do provide free email support for 15 days after you have used our WordPress setup service.
Currently, we do not. We don’t offer support plans but we do offer maintenance and development services. These services are on a first come first serve basis. If you need emergency service, let us know in the contact form.
Our support hours are for the United States:
9 AM – 4 PM Central Time, Monday through Friday
When will my site be ready?
The process can take up to 24 hours but most often much less time is needed. Although WordPress can be installed in a few minutes, setting up your security, SEO, forms and performing a backup, will take a bit more time and must be done correctly to ensure a healthy site.
Does THE WP VILLAGE support WordPress Multisite or Multi-network?
Because of the highly differing uses and structures in use by both, we do not support them at this time.
What are the best ways to contact you for support?
We prefer you use our contact form due to high volume of email spam.
Can you help me set up an SSL certificate?
Yes, if you decide to use our WooCommerce integration service, we will guide you through SSL certificate setup. SSL certificates can be purchased through the host of your choice.
What if an update breaks my site? Does it cost extra to fix?
Once we have installed your new WordPress site and installed the necessary security, SEO and contact form functionality, we turn the site over to you to get started making money with your blog. If you find that you have done an update and the site has crashed, you will need to contact us to get a quote on time it may take to get it back up. We usually respond within a couple hours or sooner.
Can you restore my site from a backup?
Provided that the backup is available, yes. While we’re pleased to restore a site, we will charge development time. Contact us if you need to have a site restored. We will do a backup when we first install WordPress and get it all set up. You suggest you set up a regular backup time for your site.
Does THE WP VILLAGE provide SEO assistance?
We do provide SEO assistance and consultation. Contact us if you need SEO service.